Shipping policy
Last updated: October 24, 2026
This Shipping Policy applies to orders placed through Yours Homely.
Shipping Area
We ship to serviceable locations within India.
Shipping and Cash on Delivery availability depend on your delivery PIN code and the availability of our logistics partners.
Shipping Charges
Any shipping charges applicable to your order will be displayed before you complete checkout.
Free-shipping promotions may be subject to conditions displayed with the relevant offer.
Order Processing
Orders are processed after successful order confirmation.
Prepaid orders may require successful payment confirmation before processing.
Cash on Delivery orders may be subject to order verification where required.
Delivery Estimates
Estimated delivery timelines may be displayed at checkout, in your order confirmation, or through shipment tracking.
Delivery timelines are estimates and may vary due to:
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Destination
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Courier capacity
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Public holidays
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Weather conditions
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Local restrictions
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Operational disruptions
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Other circumstances outside our reasonable control
We will reasonably investigate materially delayed shipments and provide any remedy required under applicable law.
Tracking
Where tracking is available, shipment information may be sent to the phone number or email address provided with your order.
Cash on Delivery
Cash on Delivery may be available for eligible orders and serviceable PIN codes.
COD availability may vary depending on location, order value, product, or courier partner.
Accurate Delivery Information
Please provide a complete and accurate delivery address, correct PIN code, and reachable mobile number.
We are not responsible for delays caused solely by materially incorrect delivery information provided by the customer, although we will reasonably assist where possible.
Failed Delivery and Return to Origin
A shipment may be returned to us if:
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The address is incorrect or incomplete.
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The recipient cannot be reached after reasonable delivery attempts.
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Delivery is refused.
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The courier determines that delivery cannot be completed.
If you request re-dispatch after an order is returned to us, additional shipping charges may apply where communicated and agreed before re-dispatch.
Delayed or Missing Shipments
If tracking has not updated for an unusual period or your shipment appears materially delayed, contact us at:
Please include your order number.
We will investigate with the relevant courier or fulfilment provider.
Damaged Shipments
If your product arrives damaged, defective, incomplete or incorrect, please follow our Return and Refund Policy.
Return Window
The 3-day return period begins from the date the order is recorded as delivered.
Contact
Yours Homely
Kolkata, India
Email: helloyourshomely@gmail.com